To do this, right-click on the GlobalProtect icon located in your system tray, select "Show Panel", then click on the icon located to the right of your username on the far-right side of the pop-up to delete your saved password. NOTE: It is important to note that if you have recently changed your UTEP password you will need to first manually delete your old UTEP password stored in the GlobalProtect VPN application, then re-authenticate with your new password. If you log into Peoplesoft or VPN from off campus, you will be forwarded to the two-factor authentication screen. Duo is very flexible and allows you to link multiple devices to your account so that you can use your mobile phone and a landline, two different mobile devices, etc. What if I do not have a smart phone? No mobile phone no problem! You can use a landline or tablet. Your administrator can set-up the system to do this via SMS, voice call, one-time passcode, the Duo Mobile smartphone application, and so on. Just log in using your UTEP username and password, and you will be prompted via your mobile device to approve access to your account. Once you have successfully enrolled in Duo you are ready to start using it. NOTE: Experiencing issues with your cell phone service plan when using the Duo Callback feature? Please refer to the document titled " Resolving Potential Duo Callback Feature Issue" at the bottom of this web page. This enhancement is separate and independent from your UTEP username and password thus Duo never sees your password. You can "Approve" the access if you are logging in OR "Deny" if you were not actively logging into your account. With Duo, you will be alerted on your mobile device anytime anyone attempts to log in as you. Why Do I Need Two-Factor Authentication? Because passwords are increasingly easy to compromise, 2FA is being implemented to provide an additional layer of security, thus protecting your account from unauthorized use and allowing you to have real-time control over log in events on your account. Verifying your identity using a second factor, like your phone or other mobile device, prevents anyone but you from accessing your account, even if they know your password. Two-factor authentication (2FA) adds an extra layer of security to your online accounts.
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